Police arrived as mediators at some Banco General branches on Saturday morning after
customer complaints reversals in their accounts. The bank communicated
that “the charges made will be reversed in the next few hours”.
Banco General apologized for these charges made Friday, September 3.
Banco General clients reported on social networks the charges made to their accounts,
which ended up causing variations in their money balances. Some of these clients went to
the branches to make the respective inquiries.
Bank staff stressed the apologies of the entity at the time that people approached the branches.
In some branches, agents of the National Police were present to mediate between clients, who
indicated that their accounts were without money.
The Superintendency of Banks deplored the events that occurred with the affected
clients. They pointed out that as banking regulators, they continue to provide follow-up to
"seek a legal balance between the banking system and its clients."
“We categorically demand that the banking entities act prudently and
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